Your order has been handed over to the courier but the tracking has not yet been activated.
Please try again after a few hours or the next day.

The provided address is not correct (partially or completely).
You can contact our customer support specifying the order number and the complete address with all the necessary information for delivery.

We will forward it to the courier as soon as possible!

This means that some information is probably missing from your address, essential for the delivery of the order (such as the name
shown on the intercom, the staircase or the floor). You can contact our customer service specifying the order number and the complete address with all the necessary information for delivery. We will forward it to the courier
as soon as possible!

If on the tracking you see that the status of your order is as follows: “in transit, not out for delivery today as it has not arrived at the local facility.” It means that the package is on its way to the courier's facility in your area, from which it will then be sent out for delivery to the address you provided.
If the status persists for a few days, it could simply be due to some delay in shipping: don’t worry! You can check the order status the next day.
We recommend contacting our customer service only if the status remains the same for more than 3 business days.

* during periods of high traffic - such as Christmas or Black Friday - it may take a few extra days.

You can change the address only after the courier has attempted to deliver the order twice unsuccessfully and the package is held at the shipping agent. We recommend contacting customer support specifying the order number and the new address with all the necessary delivery information. We will forward it to the courier as soon as possible!

No, unfortunately it is not possible to combine two orders, nor to have them shipped together. You will receive two different tracking numbers and, if necessary, shipping costs will be charged for both orders.

We ship to the following countries: Belgium, Bulgaria, Czech Republic, Denmark, Germany, Estonia, Ireland, Greece, Spain, France, Croatia, Italy, Cyprus, Latvia, Lithuania, Luxembourg, Hungary, Malta, Netherlands, Austria, Poland, Portugal, Romania, Slovenia, Slovakia, Finland, and Sweden.

Shipping costs in Italy amount to € 6 VAT included for all orders with an amount equal to or less than € 48.99 VAT included. They are free for orders with an amount equal to or greater than € 49.00 VAT included.

For direct shipments to Belgium, Bulgaria, Czech Republic, Denmark, Germany, Estonia, Ireland, Greece, Spain, France, Croatia, Italy, Cyprus, Latvia, Lithuania, Luxembourg, Hungary, Malta, Netherlands, Austria, Poland, Portugal, Romania, Slovenia, Slovakia, Finland, and Sweden, shipping costs amount to € 12 VAT included for all orders with an amount equal to or less than € 68.99 included. They are free for orders with an amount equal to or greater than € 69 VAT included.

Yes, all Rougj products are dermatologically tested and tested for nickel, chromium, and cobalt to ensure maximum skin tolerability.

Yes, all products are ophthalmologically tested to ensure maximum tolerability even for the most sensitive eyes.

All products are tested for nickel, chromium, and cobalt. There are no nickel-free cosmetics, as the tested formulas may contain a trace of nickel equal to 0.000001% which should not cause a reaction in allergic individuals.

All Rougj products are not tested on animals. As provided by European Regulation 1223/2009, on March 11, 2013, the absolute ban on selling or importing cosmetic products and ingredients tested on animals came into force in all European Union countries.

All products are carefully designed, tested, and strictly made in Italy.

We recommend storing Rougj products in a cool, dry place, away from sources of light and heat.

On the outer packaging of each product, we have added the symbol of the period after opening (PAO) to identify the useful life of your product (number of months) after its packaging has been opened for the first time. The duration after opening the packaging refers to the product being used and stored correctly.

There are no contraindications to the use of Rougj products during pregnancy or breastfeeding. However, in case of specific problems, we recommend that you consult your doctor.

You can return ordered products within 14 days of receiving the order by contacting our customer service specifying the order number and the products to be returned.
Only returns of intact and sealed products will be accepted. For hygiene reasons, we cannot accept the return of products that have been opened after delivery, in accordance with the provisions of article 59, lett. c) and d) of the Consumer Code.

No, it is not essential. Registration gives access to exclusive benefits.

Orders placed online on rougj.com can be paid with credit cards, debit cards, PayPal, Satispay, and Scalapay. We accept Visa, MasterCard, Maestro, AMEX cards.

If you found a product different from the one you ordered in your package, we recommend contacting customer support specifying the order number and indicating which product you received instead of the one ordered. We will send you the missing product and arrange the simultaneous pickup of the wrong product, if necessary, and we will contact you with the pickup instructions.

If one or more products in your package were damaged during shipping, contact customer service within two days of receiving the package, specifying the order number, indicating which product was damaged, and attaching photos. We will review your report to send you the product again and arrange for the simultaneous pickup of the damaged product, if necessary.

Unfortunately, we cannot modify orders already in process, you will need to place a new order containing the forgotten product.

No, unfortunately it is not possible to return or request a refund for an opened and used product.
We are very sorry that you did not have a good experience with a product, if you want write to us here to explain why!