Right of withdrawal

(Terms within which to exercise the withdrawal)

The User, in compliance with the provisions of the Consumer Code pursuant to art. 59, has the right to withdraw without any penalty and without specifying the reason within 14 days from the date of receipt of the Product, returning the purchased item in its original packaging, without tampering with any warranty seal and without opening and/or damaging the external packaging itself.

The Products subject to return must be returned to the Owner intact, in their original packaging, with instructions for use, any accessories and/or gadgets, and anything else supplied with them. The Owner cannot accept the return of Products that do not have the aforementioned characteristics. For this purpose, the exclusion causes indicated below are recalled.

The User who wishes to exercise the right of withdrawal can communicate their intention to the Owner by sending a written communication to the email address rougj@rougj.com or by registered mail with return receipt to the following address Via Diaz 10, Cap 34124 TS – Rougj Group using: (i) the optional withdrawal form [**] referred to in the following section or (ii) any other written statement.

In case of withdrawal communication by email, the Owner will promptly send the User a confirmation of receipt of the exercised withdrawal.

In any case, the User's communication must contain: a) the Order number in question and details regarding the order sending date and its receipt; b) First and Last Name and address of the recipient; c) email associated with the account from which the Order was placed.

In the case of separate delivery of multiple Products ordered by the User with a single order, the 14-day period for exercising the right of withdrawal starts from the day the last Product was received.

(Obligation and methods of returning Products in case of exercising the right of withdrawal)

In case of withdrawal, the User must return the Product to the Owner without undue delay and in any case no later than 14 days from the date on which they communicated their decision to withdraw from the contract.

Specifically, the User must send to the following address: ROUGJ GROUP, located in Trieste, via Diaz 10, 34124- TS, the Products intact, in their original packaging, in perfect resale condition (not damaged, broken, or soiled), unopened or unused, and without any visible signs of use (i.e., they must not show any trace of use in their original packaging), complete with accessories and any manuals, without any missing parts.

(Exclusions from the right of withdrawal)

It is reminded that the Holder cannot accept the return of Products in the cases listed below since, pursuant to art. 59 of the Consumer Code, the right of withdrawal does not apply:

  • to sealed goods that are not suitable for return for hygiene reasons (for example, opened cosmetics and other products that come into contact with the skin) or are connected to health protection and have been opened after delivery;
  • damaged or used products, even partially;
  • in the absence of the original packaging;
  • in the absence of integral elements of the product (accessories, instruction manuals, etc.);
  • to goods made to measure or clearly personalized,
  • to Products which, by their nature, are not suitable for being returned or are subject to the risk of rapid deterioration or alteration, such as, by way of example only, already opened cosmetic products.

If the Holder finds that the Product returned by the User following withdrawal falls under one of the above-described cases, the Holder will return the specified Product to the User, charging all shipping costs to them.

In any case, the User is responsible for any reduction in the value of the goods resulting from handling other than what is necessary to establish the nature, characteristics, and functioning of the Products.

(Refund following correctly executed withdrawal)

The Holder, having verified the occurrence of the conditions and requirements described in the previous paragraphs of section 3.9 necessary to properly exercise the right of withdrawal, will refund the payments received from the User, using the same payment methods used by the User for the initial transaction, without undue delay and in any case within 14 days from the day on which the Consumer User communicated their intention to withdraw from the contract.

The User will only bear the direct cost of returning the Product, unless the Holder has declared to bear it.

The Holder is not obliged to refund delivery costs.

The Holder, unless they have offered to collect the Product themselves, may withhold the refund until they have received the Product or until the User has demonstrated that they have sent it back.

If the methods, conditions, and terms for exercising the right of withdrawal, as specified in this section, are not respected, the User will not be entitled to a refund of the amounts already paid. In such case, the User may, if requested, recover the Product at their own expense in the condition in which it was returned to the Holder. In such case, shipping and transport costs shall be borne by the User.