Rates and Shipping Times

The shipping cost may vary depending on the destination country, as well as if the weight of the items exceeds a certain threshold. Shipping in Italy is free for orders equal to or greater than Euro 49.00 (forty-nine/00), while shipping to other European Union countries is free for orders over Euro 59.00 (fifty-nine/00). Any questions regarding Rates and shipping times can be sent by the User to the following address: roug@rougj.com

Shipping costs	Free shipping threshold	Included countries
6 €	49 €	Italy
12 €	59 €	Germany, France, Croatia, Hungary, Netherlands, Austria, Slovenia
14 €	59 €	Belgium, Bulgaria, Czech Republic, Spain, Luxembourg, Poland
16 €	59 €	Denmark, Greece, Portugal, Romania, Slovakia
22 €	79 €	Estonia, Latvia, Lithuania, Finland, Sweden, Ireland

Orders are normally processed and handed over to the courier on the working day following the sending of the order confirmation by the Owner. Saturdays, Sundays, and holidays will not be considered working days, so orders sent on these two days will be considered sent on the next working day.

Delivery times to the User start from the moment the email confirming the shipment of the products to the User by the Owner is sent.

If the delivery has not yet been made after the working days indicated above from the order confirmation, the User must inform the Owner at the address rougj@rougj.com. A claim will be opened with the courier in order to find out the reason for the delay. Delivery estimates are indicative and may vary.

The Owner undertakes to do everything within their power to ensure that the products are delivered by the selected couriers within a maximum of 10 (ten) working days from delivery to the carrier if the shipment is made to the Italian territory. Shipping times for orders abroad may be longer.